Mgr. Nicole L. Harris

CUSTOMER SERVICE AND DISTRIBUTION MANAGER

E-mail nicole.lharris@seznam.cz
Telefon +4207038434657
Adresa 23225 George Washington Boulevard, Arlington, 22553
Kraj pobytu Praha
Státní příslušnost United States
Dosažené vzdělání Vysokoškolské
Rok narození 1980

Shrnutí

Results-driven professional with 10 years experience managing high-volume business operations.Excellent problem-solving skills and a strong orientation in customer service/ satisfaction. Able to work under pressure in fast-paced, time-sensitive environments. Experienced in analyzing and streamlining product delivery systems to increase productivity, quality and efficiency. Proven ability to manage projects from planning through execution and completion. PC proficient in Microsoft office applications with extensive knowledge of system capabilities.

 

Vzdělání

Univerzita Karlova v Praze

srpen 2000 - srpen 2006

Fakulta: Matematicko-fyzikální fakulta
Obor: Discrete Models and Algorithms, Softwarové a datové inženýrství
Titul: Mgr.

Aktivity: zaměření na projekty v oblasti datového inženýrství

Pracovní zkušenosti

Pilsen

Customer Service Manager

Obor činnosti společnosti: Doprava a Logistika
Obor činnosti zaměstnance: Informační technologie (IS/IT) vývoj
Pozice vykonávána jako: Zaměstnanec / střední řídící pracovník zodpovědný za 5 a méně osob

únor 2005 - doposud

Rapidly promoted through several increasingly responsible assignments to current position as Customer Service Manager. Direct the strategic planning, development , staffing, management and financial performance of Pilsen’s customer service organization. Scope of responsibility impacts product flow and distribution to 900 distributors nationwide with revenues of more than $350 million annually.

IBM

Analytik

Obor činnosti společnosti: Informační technologie (IS/IT) vývoj
Obor činnosti zaměstnance: Informační technologie (IS/IT) vývoj
Pozice vykonávána jako: Zaměstnanec / pracující převážně v kanceláři

únor 2003 - únor 2005

Successfully maintained exemplary customer service levels during the introduction and explosive growth of Pilsen Ice, the largest imported product launch in the industry. Coordinated the implementation of new packaging affecting the entire IBM brand family. Worked cooperatively with wholesalers and sales staff in placing orders and converting existing orders to ensure proper timing of inventory runouts at the distributor level. Reorganized customer service organization and improved customer service levels from 70% to over 95%.

Studijní praxe a stáže

IBM

únor 2005 - duben 2005
Distribution Analyst

Project team member for the implementation of a new inventory management system to support the business and improve customer service. The system comprises applications from American Software, runs on an IBM AS400 platform, supports remote warehouses and is linked to major vendors. Worked extensively with MIS staff as client representative to develop user requirements, work flow procedures and user documentation. Trained staff at both corporate headquarters and warehouse facilities during implementation phase. Post-implementation responsibilities involved a series of improvement projects.

Jazyková gramotnost

Angličtina

Proficient (C 2)
CPE (Certificate of Proficiency in English)

Němčina

Intermediate (B 1)

Dovednosti a odbornosti

Business Analysis

Cross-functional Team Leadership

Database Administration

Team Cohesion

Kurzy a školení

Microsoft developer II.

Certifikáty, licence, akreditace

CooR 2 Certificate

duben 2020 - doposud
Vydavatel: Inso systems

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Poslední změna provedena 25.3.2020